Using Compliments To Make People Feel Good

A couple of years ago I spent three days in St. Louis joining the National Speakers Association Winter Course. I arrived late Friday afternoon and my baggage arrived late Sunday afternoon.Had that occurred to me 15 years back I would have gone 'Ballistic' for the whole weekend gift bag. I must certanly be growing up because I addressed the 'Entire luggage thing' as an irritation - and a small one at that.During one of the breakout sessions a speaker emphasized it was very important to tell people what they are doing right.These authentic comments will make people more responsive to you and your ideas.I thought it was a good idea and made a written notice of it.The following day I took a chair in the last line to hear the opening general session. A couple of minutes into the speech a female sat down close to me and presented herself as K.R.After the original introduction she said, 'I have been making use of your 12 Most useful Questions To Ask Customers' for several years with excessively good results.'WOW a supplement very first thing each day! I informed her, 'Which makes my day.'Usually, after having a plan, I'm 'Outta there.' This time, however, I stayed to speak to K.R. She told me about the work she is doing and the book she was writing.She also told me she was connected to Albert Einstein, which she's skillfully worked into the title of her first book.When I go to these National Speaker Association classes and exhibitions I often find myself operating like a gazelle between your break-out sessions.The compliment got me to 'Simmer Down' and take a fascination with K.R.'s business.You see, comments make people fell good.Anytime you have the ability to compliment a prospect or an existing customer do it. If your compliment is honest and authentic your prospect may be more sensitive and open to investing more time with you and your ideas.A few minutes before the next period began, we shook hands and said 'Goodbye.'I noticed I was not touched by an Angel but I was touched by an Einstein.